You need to segment your customers who provide feedback to separate the wheat from the chaff. Dont make the mistake of listening to the loudest majority.



Email Support Tickets
- Export the tickets to CSV
- Add column to CSV file
- Cross-reference ticket data with customer records (CRM, etc.)
- Add that data to your CSV file, “freemium” or “premium”
- Use Zapier, custom scripts, to do this programmatically
Surveys
Do this search in your email inbox: ” take=”” survey”=”” within=”” 30=”” days. =”” i=”” got=”” 19=”” requests!<=”” div=””>

In-App Questions


CONCLUSION


As you saw, there are many different ways you can accomplish this. Just a matter of identifying what’s best for you and your goals.
Still not sure how to tame your customer feedback data, Consult us at ListenLoop and we can help you decide what is best for you. Subscribe to our blog to get tips on user feedback management.