Here at ListenLoop we noticed some of our customers were not aware or not taking full advantage of Listenloop’s Custom Properties. By enabling these settings our customers can pass and store fields of their customer responses, enable the use of customized conversations and use rules to trigger conversations.
The Job: After deploying a series of questions inside of your web or mobile application, and you’re getting hundreds of responses per week from all your customers. You need a way to store important fields of information, customize the conversations with key officers and be able to trigger the right conversations at the right time.
1) Enable the passing and storing of Customer Properties
Start by going to Settings:
Custom Properties are located in the middle of the page
Enter in the Name and Type(String, Number, Date, Boolean) of the field you would like to capture.
Click the Submit button
Go to Implementation in the top right on the Home screen
View More Advanced Options on the Bottom of the screen
This must be inserted into page’s code
Pass a custom hash to dynamically inject data in your surveys
Go to Visitors tab, Find the desired Visitor to view the newly stored Customer Properties
2) Enable you to use it to customize conversations.
An Example of this is to use name/fields in the questions
Start by going to Conversations and create a Conversation
Use pipes to Customize the |name| – This will show the customers name from Custom Properties
This is what the visitors see:
3) Using fields in rules to trigger Conversations on/off
Start by going to Conversation
The next step is to go to Rules
The fields you created above (Name and Company) can be used in the rules. Use the pipes as you did to customize the conversation.
Dont forget to check out some of our other features:
Now you can take full advantage of the Listenloop platform!
– The ListenLoop Team
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