Customer Communication Survey via Email [Slideshare]

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This is the second entry into our exciting content seven part series called The Ultimate Cheat Sheet for Collecting User Feedback. In this entry topic is Feedback Survey in Email. Its all about building a better customer communication survey.

If you haven’t already check out the first part of this series which covers Direct Feedback Request within Email.

As a Product Manager, Marketer, or an practitioner of customer success management, you can ‘t afford to miss the second part of this series. We hope you enjoy it! 


Key Takeaways

Directly emailing a customer feedback surveys on average will give you no more than a 1% response rate, thats a problem. With the methods outlined in this slideshare we outline some customer communication survey examples which will increase your response rate.

The method described here is best used to recieve structured feedback and measure feedback in transactional environments. Ensuring that your company will understand your customer on a deeper level.

Without further ado, here’s the Slideshare!

So what did you think?  Leave your comments below and tell us what are some customer communication survey examples you use to collect customer feedback?


Want to learn more? Join us for a webinar, where we will discuss these questions for user feedback.

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