SMS is one of most direct engagement channel when done correctly. Here are the 8 top mobile stats that shows why SMS is such a great channel: – 97% of all text messages are opened – 23 billion text messages are sent daily – 80% of people are using text messaging for business – 70%…
This multi-part post reviews various customer feedback collection methods, including website surveys, and outlines pros, cons, and best practices.
Event metrics are useful, they provide a macro look at customer feedback. Allowing you to make decisions that will positively impact the majority
In 2015, Salesforce released its State of B2B Marketing. These are 10 predictions we believe ring true today.