You need to identify customer feedback questions to ask. This Slideshare shows 10 website survey questions that will help you improve your business.
You need to segment your user feedback to separate the wheat from the chaff. Don’t make the mistake of listening to the loudest majority.
In this slideshare, we present how to Tame Your Data: Segmenting Users and Customer Feedback #FTW
Jordan @7shifts candidly answers my customer success story questions in this interview. Watch how he implemented customer oriented communications.
Customer feedback comes from increasing number of channels and formats. In this post we explore Email Surveys, Intercepts and Feedback tabs.
Listenloop Custom Properties enable to pass/store fields of customer responses, customized conversations & use rules to trigger conversations
There isn’t an easier way of receiving customer feedback than ListenLoop’s new Feedback tab. Which is completely free starting today.
Adam Kazwell, product guy for Gigaom, dishes on how to become a good product manager. Hint: you have to go beyond user feedback tools.
I was invited to give a keynote on how to take an app beyond the accelerator, where I highlight ed the importance of getting customer feedback.
Annoying your customers is a good way of losing business. Learn how to deploy a website survey without annoying them.
ListenLoop, a powerful feedback management system, now supports adding labels to categorize and filter customer feedback responses.
In this slideshare, we present getting customer feedback via email as one of many customer success best practices.